Shipping Policy
Last Updated: September 2026
At Nuta Global, we aim to provide a smooth and reliable delivery experience for all our customers.
1. Order Processing
Orders are generally processed within 2β5 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Delivery Time
Estimated delivery time may vary depending on the customer’s location, shipping method, product availability, and courier service.
Within Indonesia: Approximately 3β10 business days
Remote areas: Delivery may take additional time
The estimated delivery time is calculated from the date the order is dispatched.
3. Shipping Charges
Applicable shipping charges will be displayed during checkout before the customer completes the order. Shipping charges may vary depending on the delivery location, package size, weight, and selected shipping method.
4. Order Tracking
Once your order has been dispatched, tracking information may be provided through the contact details associated with your order, where available.
Customers can use the tracking information to check the status of their shipment.
5. Delivery Delays
Delivery may occasionally be delayed due to circumstances beyond our control, including weather conditions, public holidays, courier delays, incorrect address information, or other unforeseen circumstances.
Nuta Global will make reasonable efforts to assist customers in case of delivery delays.
6. Incorrect Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Nuta Global will not be responsible for delays or additional delivery charges caused by incorrect or incomplete address information provided by the customer.
7. Damaged or Missing Items
If your order arrives damaged, incomplete, or you receive an incorrect product, please contact us as soon as possible with your order details and photographs/videos of the package and product.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
8. Contact Us
For any questions regarding shipping or delivery, please contact us:
Nuta Global
Address: Gedung Asia Africa Business Centre, Jl. KS Tubun No. 108, Desa/Kelurahan Kota Bambu Selatan, Kec. Palmerah, Kota Administrasi Jakarta Barat, Provinsi DKI Jakarta, Indonesia
Mobile: +62 899 8747 300
Email: Frankkennedy140@gmail.com
Website: https://nutaglobal.com/