Refund and Returns Policy

Refund & Return Policy

Last Updated: September 2026

At Nuta Global, we want our customers to have a smooth and satisfactory shopping experience. This policy explains the conditions for returns, refunds, and cancellations of products purchased through our website.

1. Return Eligibility

Customers may request a return within 7 days of receiving the order, provided that:

  • The product is unused and unworn.

  • The product is in its original condition.

  • Original tags, packaging, and accessories are included where applicable.

  • The product has not been damaged or altered by the customer.

  • Proof of purchase/order details are available.

2. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Products marked as non-returnable or final sale.

  • Products that have been used, washed, damaged, or altered by the customer.

  • Products without original tags or packaging, where applicable.

  • Personalized or customized products, where applicable.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs/videos of the product and packaging so that we can review the issue and provide an appropriate resolution.

4. Return Process

To request a return, please contact us with:

  • Order number

  • Customer name

  • Product details

  • Reason for return

  • Photographs/videos, where applicable

After reviewing the request, we will provide return instructions if the product is eligible.

Products should be returned in their original condition and packaging.

5. Return Shipping Charges

Return shipping charges may be the responsibility of the customer unless the product received was defective, damaged, incorrect, or the return is due to an error on our part.

6. Refunds

Once the returned product is received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If approved, the refund will generally be processed to the original payment method used for the purchase.

The time required for the refund to appear in the customer’s account may depend on the payment provider or bank.

7. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been processed, shipped, customized, or prepared for dispatch, cancellation may not be possible.

To request cancellation, please contact us as soon as possible with your order details.

8. Exchanges

Product exchanges may be offered only where applicable and subject to product availability. Customers should contact us before returning any product to request an exchange.

9. Contact Us

For return or refund-related queries, please contact us:

Nuta Global
Address: Gedung Asia Africa Business Centre, Jl. KS Tubun No. 108, Desa/Kelurahan Kota Bambu Selatan, Kec. Palmerah, Kota Administrasi Jakarta Barat, Provinsi DKI Jakarta, Indonesia
Mobile: +62 899 8747 300
Email: Frankkennedy140@gmail.com
Website: https://nutaglobal.com/