Cancellation Policy

Cancellation Policy

Last Updated: September 2026

At Nuta Global, customers may request cancellation of their orders subject to the conditions mentioned below.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

To request cancellation, customers should contact us as soon as possible and provide their order number and registered contact details.

2. Orders Already Processed or Shipped

Once an order has been processed, packed, or dispatched, cancellation may not be possible.

If the order has already been shipped, customers may need to follow our Refund & Return Policy after receiving the product.

3. Customized Products

Customized or personalized products, where applicable, cannot be cancelled once customization or production has started.

4. Cancellation Refund

If a cancellation request is approved before processing or dispatch, the eligible amount will generally be refunded to the original payment method used for the purchase.

The time required for the refund to reflect in the customer’s account may depend on the payment provider or bank.

5. Cancellation by Nuta Global

Nuta Global reserves the right to cancel an order due to reasons including:

  • Product unavailability

  • Incorrect product or pricing information

  • Payment failure

  • Suspected fraudulent or unauthorized transactions

  • Other circumstances beyond our reasonable control

If we cancel an order after successful payment, the eligible amount will be refunded to the original payment method.

6. Contact Us

For order cancellation requests, please contact us:

Nuta Global
Address: Gedung Asia Africa Business Centre, Jl. KS Tubun No. 108, Desa/Kelurahan Kota Bambu Selatan, Kec. Palmerah, Kota Administrasi Jakarta Barat, Provinsi DKI Jakarta, Indonesia
Mobile: +62 899 8747 300
Email: Frankkennedy140@gmail.com
Website: https://nutaglobal.com/